Jun 15, 2018 From there, locate Scanner Driver and EPSON Scan Utility and click ' Download. ' If a security warning pops up, click ' OK ' or ' Keep ' to download the file to your computer. Once downloaded, install the program to your computer using the default options. Scanner Button Does Not Work as Expected If the scanner button does not start the correct program or perform the correct action, try these solutions: Document Capture Pro (Windows) and Document Capture (Mac) do not support using the start button to scan over a wireless connection (ES-300W/ES-300WR). Scanning With Mac OS X 10.6 and 10.7 If you're using Mac OS X 10.6 or 10.7, follow these steps to scan original documents and photos and save them as files on your computer: Open an image editing application such as Preview and select Import From Scanner from the File menu, then select your Epson.
You are providing your consent to Epson America, Inc., doing business as Epson, so that we may send you promotional emails. You may withdraw your consent or view our privacy policy at any time. To contact Epson America, you may write to 3840 Kilroy Airport Way, Long Beach, CA 90806. Note: Epson ScanSmart software is now available for your product. To set up your product and install Epson ScanSmart, download and run the Drivers and Utilities Combo Package Installer. If you would also like to install Document Capture Pro, click Utilities and select it from the list.
After upgrading to Windows 10, if your find your Epson scanner no longer work, don’t worry. You’re not alone. Many Windows 10 users have reported this problem. You can fix the problem by following the instructions below.
First, verify Epson Scan is not set to Compatibility Mode
The Epson Scan might be set to Compatibility Mode after you upgrade your system to Windows 10. So the first thing you can do is verify Epson Scan is not set to Compatibility Mode.
Follow these steps:
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1) Right-click on the Epson Scan icon on the desktop, then click Properties.
2) Go to Compatibility tab. If the check box next to Run this program in compatibility mode for, uncheck it. Then click the OK button.
3) On your keyboard, press Windows logo key and R key at the same time to invoke the Run box.
4) Type services.msc and click the OK button to open the Services window:
5) Right click Windows Image Acquisition (WIA),then click Properties.
6) Make sure Startup type is set to Automatic and the Service status to Running, the click Apply > OK.
7) Check to see if you scanner works
Update Scanner Drivers
The scanner driver may be removed after upgrading to Windows 10. Or the installed drivers may be not compatible with Windows 10. So to fix the problem, you can try to update the scanner drivers.
There are two ways you can get the right drivers for your Epson scanner: manually or automatically.
Manual driver update – You can update your Epson scanner driver manually by going to Epson official website to download and search for the most recent Windows 10 driver. Be sure to choose only driver that is compatible with your variant of Windows 10.
Automatic driver update – If you don’t have time, patience, or computer skills to update drivers manually, you can do it automatically with Driver Easy.
Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing.
You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks (and you get full support and a 30-day money back guarantee):
1)Downloadand install Driver Easy.
2) Run Driver Easy and click theScan Nowbutton. Driver Easy will then scan your computer and detect any problem drivers.
3) Click the Update button next to a flagged Epson scanner driver to automatically download and install the correct version of this driver (you can do this with the FREE version).
Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All).
Hope the instructions above help you fix your Epson scanner not working problem. If you have any ideas or suggestions, please leave your comment. We’d love to hear of any ideas.
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Download Epson Scan 2 Software
If the scanner button does not start the correct program or perform the correct action, try these solutions:
Epson Scanner Software For Mac
- Document Capture Pro (Windows) and Document Capture (Mac) do not support using the start button to scan over a wireless connection (ES-300W/ES-300WR). Connect the scanner using a USB cable or launch Epson Scan 2 before scanning from the button on your scanner. Note: If you installed the Epson ScanSmart software, pressing the start button on your scanner starts Epson ScanSmart instead, over a USB or wireless (ES-300W/ES-300WR) connection. For instructions on scanning with Epson ScanSmart, see the help information in Epson ScanSmart or click here to access the Epson ScanSmart User's Guide.
- Check the USB cable connection between the computer and scanner.
- In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager.
- Make sure Document Capture Pro (Windows) or Document Capture (Mac) is installed correctly. If necessary, uninstall and reinstall it.
- Make sure you have assigned the correct job to the scanner button and change it, if necessary.
- Check the status of the lights and make sure the scanner is ready to scan.
- Make sure the connection mode switch is set correctly (ES-300W/ES-300WR).
- When using a wireless connection, start Epson Scan 2 on your computer before scanning from the product (ES-300W/ES-300WR).
- Make sure Epson Scan 2 and other applications are installed correctly. If necessary, uninstall and reinstall it.